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FAQ

  • 3. Do you offer international shipping?
    Yes, we ship to most countries worldwide. Shipping costs and delivery times vary depending on your location. Check our Shipping Information page for more details.
  • 2. What payment methods do you accept?
    We accept major credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. For select regions, we also offer Buy Now, Pay Later options.
  • 4. How can I track my order?
    Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order on the courier’s website.
  • 2. Is it safe to enter my payment information on your website?
    Yes, we use SSL encryption to ensure your payment information is secure. We do not store your credit card details on our servers.
  • 1. How do I place an order?
    Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details to complete your order.
  • 2. How long does shipping take?
    Shipping times vary by location, but most orders arrive within two business days. Expedited shipping options may be available at checkout.
  • 1. How do you package headlights for shipping?
    We use protective padding and sturdy boxes to prevent damage during transit. If any item arrives broken due to shipping, contact us immediately for a resolution.
  • 3. What should I do if my package is lost or damaged?
    If your package is lost or damaged during transit, please contact our customer support team within 7 days of delivery. We’ll work with the courier to resolve the issue.
  • 2. How long does it take to process a refund?
    Once we receive your returned item, refunds are processed within 5-7 business days. The time it takes for the refund to reflect in your account depends on your payment method.
  • 1. How do I initiate a return?
    To initiate a return, log in to your account, go to your order history, and select the item(s) you’d like to return. Follow the instructions to print a return label and send the item back to us.
  • 3. Why am I having trouble logging in?
    Ensure you’re using the correct email and password. If the issue persists, try resetting your password or contact our support team for assistance.
  • 2. I forgot my password. How can I reset it?
    Click on the "Forgot Password" link on the login page and enter your email address. You’ll receive instructions to reset your password.
  • 1. How do I create an account?
    Click on the "Sign Up" button at the top of the page and enter your details. You can also create an account during checkout.
  • 4. Do used headlights come with bulbs and wiring?
    Most used headlights are sold as-is, meaning bulbs and wiring may or may not be included. Check the product description for details, or contact us for clarification.
  • 1. Are your products authentic?
    Yes, we only sell 100% authentic products sourced directly from trusted suppliers.
  • 3. What’s the difference between used, refurbished, and new headlights?
    Used: Pre-owned but in working condition. Refurbished: Used headlights that have been cleaned, polished, or repaired. New: Brand-new, never used. We clearly label each product’s condition to help you choose.
  • 2. Are the headlights tested for condensation or moisture issues?
    Yes, we inspect each headlight for signs of moisture buildup or seal failure. If a unit has minor condensation, we note it in the product description.
  • 6. Do you offer a warranty on used headlights?
    Yes, we provide a [30]-day warranty on all used headlights to ensure they meet quality standards. If there’s an issue within the warranty period, we offer a replacement or refund.
  • 7. Can I request a product that’s out of stock?
    Yes, you can sign up for restock notifications on the product page. We’ll email you when the item is available again.
  • 5. Are used car headlights in good condition?
    Yes, all our used headlights are thoroughly inspected for functionality, clarity, and structural integrity before listing. We ensure they are free from major cracks, leaks, or electrical issues.
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